Privacy Policy

Last updated: May 2026

1. Introduction

At evolve, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use and store your personal information when you book classes, complete forms, visit the studio, contact us or use our services.

2. Information We Collect

We may collect and store the following information:

Personal Information

• Name
• Email address
• Phone number
• Emergency contact details

Booking & Account Information

• Class bookings
• Package purchases
• Attendance history
• Payment records

Health Information

Where relevant to safe participation in exercise, we may collect:

• Injury information
• Medical conditions
• Pregnancy status
• Exercise limitations
• Other health-related information voluntarily provided by you

CCTV

External CCTV may operate in areas surrounding the studio, including the car park, for safety and security purposes.

No CCTV operates within the exercise studio itself.

3. How We Use Your Information

We use your information to:

• Manage bookings and memberships
• Communicate about classes or studio updates
• Provide safe exercise instruction
• Respond to enquiries
• Maintain studio security
• Comply with legal obligations

We will only collect health information where reasonably necessary for safe participation in classes.

4. Health Information

Health information is treated as confidential and accessed only where relevant to class safety and client management.

Clients remain responsible for ensuring they are medically suitable to participate in exercise and for informing evolve of any relevant changes to their health.

5. Booking & Payment Providers

We may use trusted third-party providers to operate parts of our business, including:

• Booking systems
• Payment processors
• Online forms
• Cloud-based data storage

This may include services such as:

• Punchpass
• Stripe
• Google Forms
• Google Sheets

Payment information is processed securely through third-party payment providers. evolve does not store full card details.

These providers process data in accordance with their own privacy and security policies.

6. Marketing Communications

If you choose to opt in, we may occasionally send studio news, updates, offers and timetable information.

You can unsubscribe from marketing communications at any time.

We do not sell or share personal information for third-party marketing purposes.

7. Data Storage & Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse and disclosure.

Access to sensitive information is restricted where appropriate.

8. Data Retention

We retain personal information only for as long as reasonably necessary for operational purposes, legal obligations, insurance requirements and health & safety record keeping.

Some health and incident records may be retained for extended periods where appropriate.

9. Your Rights

Under UK data protection law, you may have rights to:

• Request access to your information
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Withdraw consent for marketing communications

Requests can be made by contacting us directly.

10. CCTV

External CCTV footage may be recorded for crime prevention, studio security and client and staff safety.

CCTV footage is retained only for a reasonable period unless required for investigation or legal purposes.

11. Contact

For privacy-related enquiries, please contact:

studio@evolvemelton.com